Returns and Refunds

Please double check your order upon checkout as all goods sold are non-returnable, non-refundable and non-exchangeable.

If your parcel or products are received damaged in any way, please notify us immediately so that we can solve this for you!

We only consider a return (no refund) options for the limited cases as below:

  1. Exchange your item for a different size only.
  2. Replacement for a wrong or defective item received.

Return policy

  • Exchanges for size are only available for the same product.
  • Merchandise must be returned within 3 days from the date the item is received.
  • Postage will be responsible by the customer in the event of an exchange or return.
  • To be eligible for a return/exchange, your item must be unused/unwashed, in the original packaging of the returned item(s) and with tags attached to the shirt.
  • Returns/exchanges may take up from 5 – 7 working days, excluding shipping times. 

Important information

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
  • Products showing excessive wear and tear
  • Products lost or damaged due to fire, flood, or natural disaster
  • Products with a missing label or label that has been defaced or the item have been washed.
  • Products returned for personal reasons unrelated to product performance or satisfaction
  • Products that have been soiled or contaminated.

Exchange Eligibility

Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your item in original condition for a refund and place a new order for the different product.

Please note:

  • StartupTshirt reserves the right to withhold any exchange or return if your original item has not reached our warehouse.
  • Ensure that the details given are correct and complete.
  • Voucher codes cannot be re-issued and are non-refundable. 

For all return, exchange requests, please drop us an email at start@startuptshirt.my with your order number, your request and we will attend to your email within 1 – 2 working days.