Please double check your order upon checkout as all goods sold are non-returnable, non-refundable and non-exchangeable.
If your parcel or products are received damaged in any way, please notify us immediately so that we can solve this for you!
We only consider a return (no refund) options for the limited cases as below:
- Exchange your item for a different size only.
- Replacement for a wrong or defective item received.
- Exchanges for size are only available for the same product.
- Merchandise must be returned within 3 days from the date the item is received.
- Postage will be responsible by the customer in the event of an exchange or return.
- To be eligible for a return/exchange, your item must be unused/unwashed, in the original packaging of the returned item(s) and with tags attached to the shirt.
- Returns/exchanges may take up from 5 – 7 working days, excluding shipping times.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced or the item have been washed.
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated.
Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your item in original condition for a refund and place a new order for the different product.
- StartupTshirt reserves the right to withhold any exchange or return if your original item has not reached our warehouse.
- Ensure that the details given are correct and complete.
- Voucher codes cannot be re-issued and are non-refundable.
For all return, exchange requests, please drop us an email at email@example.com with your order number, your request and we will attend to your email within 1 – 2 working days.